Treatment Etiquette

So that you are able to enjoy your entire treatment, we recommend arriving 15 minutes prior to the commencement of the Chill treatment to allow time for check-in. Arriving late may limit the time of your treatment, regardless of when your treatment starts, the treatment will end on time

Guests are welcome to arrive in regular and comfortable attire, your Chill Reflexology treatment does not require you to remove your clothing - just your foot wear. A locker is provided for your personal belongings, if required.

The treatments selected are reserved especially for you with one of our trained therapists. Any cancellation notice less than 8 hours from the original appointment will incur a 50% cancellation fee. In the case of no show, the full amount will be charged accordingly. To secure a reservation a credit card number will be required.

Jewellery is not to be worn during treatments so guests are recommended to leave valuable items at home or in the safe in your room. We do provide a locker for personal belongings however please note that we take no responsibility for lost or misplaced property.

Guests must be over 16 years of age to experience a Chill treatment. In order to assure a quiet environment children should not be present nor left behind in Chill reception.

We appreciate that you will love your surroundings however to protect everyone’s privacy photography is strictly prohibited in and around Chill Reflexology.

Our treatments are not available to you at any time during your pregnancy.

The Chill environment is one of tranquillity and relaxation, please respect our guest’s right to privacy and a quiet environment ensure that all cell phones and pagers are turned off while at Chill.

As you have entered a Spa environment where health and wellbeing is promoted and for the comfort of other guests, smoking is strictly prohibited in and around Chill.

Some Chill treatments may react with medications and medical treatments. If you have special health considerations including allergies please notify our Chill team when making the booking and again on arrival. You should notify the therapists if you experience discomfort at any time during their treatment.

Sunbathing, consumption of alcohol and eating heavy meals prior to treatments are best avoided as this may affect your Chill experience. Anyone that we feel has consumed too much alcohol or mind altering substances will be refused treatments and will be charged for their treatment.